async function routeInboundCall(session) {
  const intent = await detectIntent(session.transcript);
  if (intent.confidence < 0.82) {
    return escalateToHuman(session, { context: intent.summary });
  }
  switch (intent.type) {
    case "book_appointment":
      return calendar.book(session.callerId, intent.slots);
    case "faq":
      return knowledgeBase.answer(intent.query);
  }
}

BACKED BY NEXTIVA 4.6 27,128+ BUSINESS REVIEWS

Every call is a customer. Answer every one.

XBert answers every call, books every appointment, and never lets a customer slip away.

Start Free Trial See How It Works →

INCOMING CALL

New Customer

Answered.

YOUR CUSTOMER IS IN GOOD HANDS

THE COST OF A MISSED CALL

The missed call you didn't hear just called your competitor.

Most small businesses lose nearly a third of new customers because nobody picked up. One call during a meeting. One call after hours. One call that went to voicemail and never came back.

of new customers who don't get an answer never reach out again.

EVERY MISSED CALL IS A CUSTOMER YOUR COMPETITOR JUST WON.

THE SOLUTION

This is XBert. Your business, always on.

24/7

XBert never sleeps, never misses a call, and never puts a customer on hold.

Calls, texts, live chat. Around the clock. Every channel covered, every customer answered.

~70%

Of customer conversations resolved with no human involved.

XBert closes the loop on every call. Appointments booked, questions answered, follow-ups sent automatically.

Hi, do you have anything open this Tuesday?

Yes — I have 10am and 2pm available. Which works for you?

2pm please.

Done. You're booked for Tuesday at 2pm. Confirmation sent to your phone.

✓ BOOKED CALENDAR SMS SENT 0.4S

COMMON QUESTIONS

Built for real businesses. Not just enterprise.

Will it sound robotic to my customers?

XBert is trained on how your business actually talks. It knows your tone, your services, and your customers. Nobody will know it's AI unless you tell them.

What if something comes up that it can't handle?

XBert knows its limits. When a conversation needs a human, it routes it immediately with full context already attached, so your team steps in mid-sentence, not from scratch.

Is this only for big companies?

XBert was built for the solo operator, the medical office, the contractor who can't afford to miss a single call. Setup takes minutes. No IT team required.

          XBERT HAS ANSWERED
        

1,284,847

          CUSTOMER CALLS ANSWERED
        

and counting.

Your next customer is calling right now. Will you be there?

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Or call us: 800-799-0600 · xbert.ai